Refund policy

 

At Dupes & Co, we stand behind our products and want you to shop with confidence.

No Refund Policy

All orders are final sale. We do not offer refunds on any purchases.

We understand this is a significant decision, which is why we encourage you to review product descriptions, ingredient lists, and customer reviews carefully before purchasing.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of the issue

In these cases, we will send a replacement package immediately at no cost to you.

Non-Refundable Items

The following are not eligible for any refund or credit:

  • All Products
  • Gift cards
  • Final sale or clearance items
  • Orders outside the 48-hour damage claim window

Contact Us

For damage claims or order issues:

📧 info@dupesandco.com.au